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How to Contact Lifetime Products


We’ve been seeing a few comments posted here from customers trying to reach our Customer Care team.

While we’re glad to try and address your questions here, most of the time we pass your questions directly on to our Customer Care team who is happy to help you get the information or help you need regarding your product.

We always invite your comments and don’t want to discourage anyone from writing in (after all, that’s what this blog is all about), we do want to make sure that when you have questions they get answered as quickly as possible.

That said, when you want to talk to a product or lifestyle expert, this is the place to post those questions, comments, suggestions, examples, etc.

When you have questions regarding assembly, warranty, replacement parts, etc.  you’ll want to contact Customer Care. First, check the Customer Care section of our web site at www.Lifetime.com/customercare/, we may have already answered your question, or you can always contact a representative using one of the email links on our Contact Us page: www.Lifetime.com/customercare/contactus.aspx.

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Comments

Steven Rossi said:

I am looking at the 10x8 shed that has an entry on the one side and is listed at 1189.00. My question is,can you add windows to the sides that do not have a door? I see that one side has a window but I would like two windows on each side and one on the opposite side of the entry door. I want to put a hot tub into this shed. Can it be set up without the floor in it? Last question is can the shed be put together around the hot tub? If you can send me the instructions I could probably tell if I would be able to accomplish this.

Thank you

Steve

# September 16, 2008 10:40 AM

declan said:

I baught a Lifetime 71799 In-Ground Basketball System and have lost the instructions to put it together, can you email me a set of instructions.

Thanks Declan100

# September 16, 2008 4:31 PM

joe said:

@Declan100,

Thanks for your comment, and that's exactly the kind of stuff we're trying to put on www.Lifetime.com for you.

I'm a subscriber to the theory that if you give a man a fish you feed him for a day, but if you teach that man to fish you feed him for the rest of his life.

So let me teach you how to "fish" for assembly instructions: Point your browser over to www.Lifetime.com, hovering over the "Customer Care" menu, and clicking on "Assembly Instructions." Scroll down to the Basketball section and click on the model number that you're looking for to open the recent set of assembly instructions in PDF format.

In the meantime, I'm sure you're hungry, so here's a direct link to your "fish": www.lifetime.com/.../71799.pdf

- joe

# September 16, 2008 5:19 PM

Duwain Dorris said:

I have a Lifetime yard cart  that i bought at Sam's.

The bearings on one of the tires both broke and I need to get replacements. I have only had this cart two weeks.

# September 19, 2008 5:17 PM

Clint Miller said:

My landscape crew ran into my inground pole and bent the middle section of the post! The bottom section was in concrete and was not damaged but the collar at the bottom of the mid section has been bent and causes the goal to lean! Can you sell me another mid section of the post! I am assuming I can unassemble the mid post and install a new one!

# September 20, 2008 11:46 AM

GENE said:

I HAVE ABOUT 60 CHAIRS AND NEED A STORAGE RACK AND CAN NOT FIND IT ON YOUR SITE.

# September 20, 2008 7:06 PM

Shawn said:

I bought a Lifetime 1557 Atlas 52" portable basketball system, and I want to know if this can be converted to an inground system. It has the 3.5 inch pole. Thanks

# September 21, 2008 2:54 PM

pat fuhr said:

i love your picnic tables that have the bench at

tached to them. please tell me where i can find these in the kansas city area.

# September 22, 2008 11:55 AM

joe said:

@Duwain Dorris,

Ouch! That's not good! Please get in touch with our Customer Care Department (www.lifetime.com/customercare) with the details and they'll get you all taken care of.

The most direct way to contact them is by emailing customercare@lifetime.com or calling +1 (800) 225-3865. When you do please have a description of the problem, your model number, serial number, date of sale, and place of sale handy.

- joe

# September 22, 2008 12:38 PM

joe said:

@Clint Miller,

Wow! Your landscaping crew ran into your Lifetime Basketball pole and the only thing it did was bend it?! AWESOME! We build them tough! That said, you're on the right track with how we need to get you back in the game.

Our Customer Care Department (www.lifetime.com/customercare) will need to talk with you in a bit more detail to figure out exactly what it's going to take to get your pole fixed up.

You can drop them an email (customercare@lifetime.com) or give them a call at +1 (800) 225-3865 Monday through Friday, 7:00 a.m. to 5:00 p.m. (MST) or Saturday, 9:00 a.m. to 1:00 p.m. (MST).

- joe

# September 22, 2008 12:44 PM

joe said:

@GENE,

Have you checked out the Lifetime Chair Cart (www.buylifetime.com/.../Default.aspx)?

It's constructed from 16-gauge square tubing and is built to withstand the high demands of commercial use. It can hold up to 32 Lifetime chairs, and the swivel caster wheels allow the cart to move easily.

- joe

# September 22, 2008 12:54 PM

joe said:

@Shawn,

That's a really good question! Holler over to our Customer Care Department (www.lifetime.com/customercare) by email (customercare@lifetime.com) or by phone (+1 (800) 225-3865) and let us know what they say. I'm sure you're not the only one reading this blog that has that question!

- joe

# September 22, 2008 1:04 PM