New Assembly Instructions Page on www.lifetime.com

New Assembly Instructions Page on www.lifetime.com

New Assembly Instructions Page on www.lifetime.com

assembly instructions.JPGAt Lifetime, we're always looking for ways to improve our website to make it easier for you to use.  Most recently, we overhauled how customers access our assembly instructions in the Customer Care section of Lifetime.com.  Why is this a big deal?  Well, Lifetime makes a lot of products, and we're continually finding ways to improve upon them to make them easier to assemble, less expensive, and for various other reasons. When these improvements are made, we have to publish a new version of the assembly instructions for that product.

On the surface, that's not a big deal because the instructions get printed and packaged inside the box with the rest of the parts. But what happens when a customer loses the instructions? In the past, we've only shown one version of the assembly instructions on our website -- which may or may not match the product that a customer has.

Additionally, in the past we simply published a big list of assembly instructions with somewhat cryptic names to try and convey what language those instructions were written in. Combine the number of products that Lifetime makes with several languages, and you can imagine how many instructions that is to sort through just to find the one you're looking for.

But now, with our new assembly instructions page in the Customer Care section of Lifetime.com, all you need to do is type in the model number, product ID, and what language you're looking for, and we can show you the precise set of instructions for your product.  (And, we even show you a diagram of how to find your model number and product ID!)

Not only that, you can also download the PDF or view the instructions inside your web browser, no PDF viewer needed.  So, no more worries if you lose your product instructions even after years of having your Lifetime product, we have them all online for you!

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Joe

Joe

Name: Joe

Position at Lifetime Products: Web Developer. What does that mean? I work with the rest of the web team to put great designs into industry standard HTML5, CSS3, ASP.NET MVC, and use other techno-jargon stuff to help our customers find what they're looking for, learn about our products, and have a fun time doing it.

Social Networks: 

How long at Lifetime Products: Since November 2005

Background: You’ve always wanted to know who on earth Joe is, and even if you haven't we're going to tell you anyway! He was born in Weber County, Utah, USA. He is a descendant of Paiute (Native American) heritage and is a member of the Kanosh (Utah) Band. He is a member of various community, church, and civic organizations, and is actively involved with local, state, and national government. He is concerned with customer service and is striving to educate businesses concerning proper “consumer etiquette”. Joe is a Thawte Web of Trust Notary and is involved with seamless Digital Signatures utilizing Public Key Infrastructure (PKI) and similar technologies. He is a husband and father. He rides his recumbent bicycle to work every day. He enjoys gardening, houseplants, mobile computing, camping, authoring web sites, working in the yard, and spending time with his family. How does he do it all? We really don’t have the foggiest. Some have suspected he’s discovered the secrets of cold fusion, while others think he may be an android. We may never know for certain.

My favorite Lifetime Products: Lifetime Yard cart, outdoor sheds, camp tables, and picnic tables

Read all posts by Joe

Comments

Norman Yassany

5/30/2011 1:41:55 PM

I found your assembly instructions page ... not on your web page, but thru google. I entered required information, i.e., product code / 60021, and ID / 1005425, but got nothing. Nothing to click on except "find this". How in the world are you supposed to get the info ? ? ?

Reply

Joe

6/1/2011 4:06:32 PM

Sorry to hear you were having problems. Please head over to http://www.lifetime.com/customer-care/instructions.aspx and try again. If you're still having problems make sure you're using the latest version of your web browser (Internet Explorer 9, Chrome 11, Safari 5, Firefox 4, etc.). If you're still having problems you can call customer support (the number is on the Instructions page) and they can help you further.

 - Joe the Web Guy

Reply

MARK

6/27/2011 8:41:00 PM

LOOKING FOR REPLACEMENT PARTS FOR MY PADDLE BOARD

Reply

Jan

7/1/2011 2:53:44 PM

If you contact our Customer Care department, they'll be able to help you with replacement parts.  You can reach them at 1-800-225-3865 or customercare@lifetime.com.

Reply






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